{"id":15219,"date":"2020-03-12T12:25:32","date_gmt":"2020-03-12T11:25:32","guid":{"rendered":"https:\/\/www.arches-papers.com\/v2\/?page_id=15219"},"modified":"2020-10-12T12:22:22","modified_gmt":"2020-10-12T10:22:22","slug":"faq-arches","status":"publish","type":"page","link":"https:\/\/arches-papers.com\/fr\/faq-arches\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_empty_space height=&#8221;150px&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;line-right2&#8243;][vc_column]<style>.ld_fancy_heading_6a0d3daab9d58 h2 {padding-bottom:0px !important;  } .ld_fancy_heading_6a0d3daab9d58 h2 {margin-bottom:0px !important;  } .ld_fancy_heading_6a0d3daab9d58 .lqd-highlight-inner{height:0.275em;bottom:0px;}.ld_fancy_heading_6a0d3daab9d58 h2 {padding-bottom:0px !important;  } .ld_fancy_heading_6a0d3daab9d58 h2 {margin-bottom:0px !important;  } <\/style><div class=\"ld-fancy-heading text-right text-uppercase ld_fancy_heading_6a0d3daab9d58\">\n\t<h2 class=\"lqd-highlight-underline lqd-highlight-grow-left\" ><span class=\"ld-fh-txt\"> Comment pouvons-nous<br \/>\n<span style=\"font-size: 70px\">vous aider ?<\/span><\/span><\/h2><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;50px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>Vendez-vous en direct\u00a0?<\/h4>\n<p>Nous ne vendons pas en direct, mais par l\u2019interm\u00e9diaire d\u2019un distributeur. Veuillez utiliser <a class=\"\" href=\"https:\/\/arches-papers.com\/fr\/trouver-un-magasin\/\" target=\"\" rel=\"noopener noreferrer\">notre carte<\/a> afin de localiser notre revendeur local.<\/p>\n<h4>O\u00f9 puis-je acheter vos papiers\u00a0?<\/h4>\n<p>Merci d\u2019utiliser <a class=\"\" href=\"https:\/\/arches-papers.com\/fr\/trouver-un-magasin\/\" target=\"\" rel=\"noopener noreferrer\">notre carte<\/a> afin de localiser notre revendeur local.<\/p>\n<h4><strong>Je ne trouve pas une r\u00e9f\u00e9rence pr\u00e9sente sur votre site dans les boutiques proches de chez moi. <\/strong>Comment puis-je me la procurer\u00a0?<\/h4>\n<p>Nos distributeurs ne r\u00e9f\u00e9rencent pas syst\u00e9matiquement l\u2019int\u00e9gralit\u00e9 de nos produits. Veuillez utiliser <a class=\"\" href=\"https:\/\/arches-papers.com\/fr\/trouver-un-magasin\/\" target=\"\" rel=\"noopener noreferrer\">notre carte<\/a> afin de localiser notre revendeur local qui mettra tout en \u0153uvre pour satisfaire votre demande.<\/p>\n<h4>Pouvez-vous m\u2019aider \u00e0 identifier une \u0153uvre\u00a0?<\/h4>\n<p>Nous sommes d\u00e9sol\u00e9s, mais nous ne pouvons pas vous aider \u00e0 identifier une \u0153uvre. Il y a trop d\u2019artistes dans le monde qui utilisent nos papiers. Vous pouvez essayer de contacter une \u00e9cole d\u2019art ou un mus\u00e9e et leur envoyer une photo de votre \u0153uvre.<\/p>\n<h4>Pouvez-vous m\u2019aider \u00e0 dater un papier ARCHES\u00ae\u00a0?<\/h4>\n<p>Nous serions tr\u00e8s heureux de pouvoir vous apporter une r\u00e9ponse. Pour cela, merci de bien vouloir utiliser le formulaire de notre site pour nous communiquer tous les \u00e9l\u00e9ments en votre possession qui pourraient nous aider dans nos recherches.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>Je souhaite tester vos papiers, est-il possible d\u2019avoir des \u00e9chantillons\u00a0?<\/h4>\n<p>Pour votre demande d\u2019\u00e9chantillons, veuillez utiliser <a class=\"\" href=\"https:\/\/arches-papers.com\/fr\/trouver-un-magasin\/\" target=\"\" rel=\"noopener noreferrer\">notre carte<\/a> pour contacter notre revendeur local.<\/p>\n<h4>Peut-on visiter le Moulin \u00e0 papier d\u2019Arches\u00a0?<\/h4>\n<p>Merci de l\u2019int\u00e9r\u00eat que vous portez \u00e0 notre Moulin \u00e0 papier ARCHES\u00ae. Malheureusement, il n\u2019est pas possible de visiter notre moulin \u00e0 papier. Pour plus d\u2019informations, nous vous invitons \u00e0 consulter la rubrique\u00a0\u00ab\u00a0<a class=\"\" href=\"https:\/\/arches-papers.com\/fr\/qui-sommes-nous\/historique\/\" target=\"\" rel=\"noopener noreferrer\">Histoire\u00a0<\/a>\u00bb de\u00a0 notre site.<\/p>\n<h4>Comment d\u00e9tacher la feuille d\u2019un bloc ARCHES\u00ae Aquarelle ?<\/h4>\n<p>Un sch\u00e9ma explicatif se trouve au verso de chaque couverture des blocs ARCHES\u00ae <span class=\"off\">Aquarelle<\/span>. Vous pourrez voir qu\u2019il y a\u00a0 un petit emplacement non coll\u00e9 permettant d\u2019amorcer le d\u00e9tachement de la feuille. C\u2019est \u00e0 cet endroit que vous devez ins\u00e9rer une fine lame ou une carte de cr\u00e9dit pour d\u00e9tacher progressivement chaque feuille. Nous vous souhaitons de r\u00e9aliser de merveilleuses aquarelles\u00a0!<\/p>\n<h4>Vendez-vous des papiers d\u00e9class\u00e9s\u00a0?<\/h4>\n<p>Nous ne vendons que des produits de haute qualit\u00e9. Les produits qui ne r\u00e9pondent pas \u00e0 nos exigences de qualit\u00e9 sont syst\u00e9matiquement recycl\u00e9s et int\u00e9gr\u00e9s \u00e0 notre processus de production.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;50px&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"[vc_row][vc_column][vc_empty_space height=&#8221;150px&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;line-right2&#8243;][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;50px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text] Vendez-vous en direct\u00a0? Nous ne vendons pas en direct, mais&#8230;","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags":[],"class_list":["post-15219","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Arches Papers<\/title>\n<meta name=\"description\" content=\"ARCHES r\u00e9pond aux questions et demandes les plus fr\u00e9quemment pos\u00e9es par les internautes qui visitent le site arches-papers.com dans une page d\u00e9di\u00e9e\u00a0: FAQ.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/arches-papers.com\/fr\/faq-arches\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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